Workinfo.com Knowledge Base & Article Archives

Following below is a list of articles that were contributed to the Workinfo.com Human Resources Magazine and have already appeared in issues, or will still appear in future issues.

The list is sorted according to Author surname.

Each title is linked to the full article on the Workinfo.com website (the Magazine archives) or the website of the contributor.

A   B   C   D   E   F   G   H   I   J   K   L   M   N   O   P   Q   R   S   T   U   V   W   X   Y   Z

A

Abrams, Lisa C.

• Trust and Knowledge sharing - a critical combination (with Daniel Z. Levin, Rob Cross and Eric L. Lesser)

Andrews, Peter 

• Disembodied Voices: Getting Answers from a Remote Team

• Four Crises for Business: Time, Talent, Trust and Transformation

• More Serious Games: Recruitment, teaming and experience 

• Promoting Rivalry for Innovation's Sake 

• Reputation management: Building trust among virtual strangers

• Roles For Innovation: The Right People At The Right Times

• Taking Action to Improve Teams

• The Tangible Cultural Approach: A practical guide for change

• Time for change: Innovation in an era of overtime and budget cuts 

Armstrong, Sally

• Mentoring programme standards for designing a mentoring programme that Works

ASTD (American Society for Training and Development)

• 4th International ASTD Global Network Conference & Exhibition in Africa 2008

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B    

Barnard, Paula

• Wellness vs. Training 

Behara, Gopala Krishna, Dr

• Human Capital Management Planning

Berndsen, Marisa

• What's so attractive about South Africa?

Binneman, Deon

• How effective is your company’s Emergency Response Plan? 

• Truth vs. Loyalty

• What are staff saying about your company?

Bloom, Evan

• Execs to blame for crises yet again

• The anatomy of a strike 

Bock, Wally

• 7 Keys to Working Successfully with Your Direct Reports

• Caution: A War for Talent mindset may be hazardous to your results

• Don't Try to Make Your Workers Happy

• Engagement: Seven Ways to Increase It

• Fair and Final Firing: How to Make it Happen

• Help! My Boomers are retiring!

• Is mentoring for you?

• Letter to a New Manager

• Motivation Made Simple

• Nine Questions about Baby Boomer Retirement that your Company Must Answer

• What Makes a Great Working Environment?

• You can't manage knowledge

Borgatti, Steven P.

• A bird’s-eye view: Using social network analysis to improve knowledge creation and sharing (with Rob  Cross and Andrew Parker)

Books

• Book Reviews

Burgell, Yolanda

• Your Company Image Projected Through Your Staff

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C

Carlson, Mandy

• Recruitment and Selections made Sexy!

Cartoon

• For the Workinfo.com cartoons and Mark Wiggett, refer to W below.

Caselaw

• Newsletters

Casher, Amy

• Gray matter matters - Preserving critical knowledge in the 21st century (with Eric Lesser)

Chapman, Alan

• Delegation

• Resignation Letters (writing letters of resignation)

• The Shot At Dawn campaign story (ethics and culture, leadership integrity and styles, decision-making, policy-making)

• The Wrong Guy Interview Story (A Useful and Amusing Lesson for Interviews, Preparation, Thinking on Your Feet, Communications and More ...)

Cheales, Peter

• Worker Empowerment Pays Off - Put your whole company in Customer Service Mode

Cross, Rob

• Trust and Knowledge sharing - a critical combination (with Daniel Z. Levin, Lisa C. Abrams and Eric L. Lesser)

• A bird’s-eye view: Using social network analysis to improve knowledge creation and sharing (with Andrew Parker and Steven P. Borgatti)

CTO (Commonwealth Telecommunications Organisation)

• HR4ITC Forum 2007: Convergence, Transformation and Corporate Strategies - A New Role for HR

• Is enhanced HR your solution? - The future implications of ICT convergence on public and private sector entities

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D

DeMarco, Michael

• A new approach, a new capability - The strategic side of Human Resources  (with Eric Lesser)

• People and Innovation: Getting ideas on the table (with Eric Lesser and Scott Smith)

Dyer, Lee

• Dynamic Organizations: Achieving Marketplace And Organizational Agility With People (with Richard A. Shafer)

• Dynamic Organizations: Achieving Marketplace Agility Through Workforce Scalability (with Jeff Ericksen)

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E

Ericksen, Jeff

• Dynamic Organizations: Achieving Marketplace Agility Through Workforce Scalability (with Lee Dyer)

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F

Fetterman, Sean

• Weighing experience to formalized degree - Degree Versus No Degree….That is the question!

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G

Gitelson, Alison 

• A Professional PA is Worth His or Her Weight in Gold

Godsell, Dr Gillian 

• Formal Impact Studies: Team Business Longitudinal Impact Study (with Andrew Hofmyer)

Goldsmith, Marshall Dr

• Celebrating Diversity

• Retain Your Top Performers

Gray, Rodney 

• ''Mufti' bursts bring out the worst

Grobler, Janine 

• Laughter Therapy - the New Health Routine Sweeping the World

• Laughter Therapy Reduces Stress and Peaks Performance

Groenewald, Adriaan 

• Leadership Platform: Development through top leaders!

• Leadership Platform: Panel Discussion following Adriaan Groenewald's interview with Helen Zille

• Leadership Platform: Panel Discussion following Adriaan Groenewald's interview with Thoko Mokgosi

Gronau, Norbert, Prof 

• Integrating Knowledge Management and Human Resources via Skills Management (with Mathias Uslar)

Grote, Dick 

• How to Solve an Attitude Problem

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H

Haddock, Shirley

• Workforce and Succession Planning - now is the time to get stuck in (Part 1)

Haslam, S. Alexander, Prof 

• Women in the boardroom - The risks of being at the top (with Dr. Michelle Ryan) 

Hofmeyr, Andrew 

• Education (as opposed to training), for productivity?

• Formal Impact Studies on the Business Education Design website

• Formal Impact Studies: Team Business Longitudinal Impact Study (with Dr. Gillian Godsell)

• Internal PR - shouting in the void?

• Issues in Entrepreneurship and Business Education in South Africa

• Rugby, Transformation and Competitiveness - A role for Business Education in the African Renaissance 

• The Transformation Checklist

• Understanding the Case for Change - Using business logic to generate staff support for transformation

• Why so much training fails …

Horwitz, Frank Prof

• 2010 concerns highlight SA’s need for skills solution

• Business school rankings can uplift, but sustainable success lies in unique strengths

• Strategic Human Resources can be a major force in fight against unemployment

• Trade Union Consultation by Employers under Employment Equity Legislation (with Harish Jain and Loviso Mbabane)

HRWestAfrica

• HR West Africa Conference 2007 

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I

IPM (Institute of People Management)

• IPM Workshop: Paul Bridle - Being a Leader in the Modern World

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J

Jain, Harish

• Trade Union Consultation by employers under Employment Equity legislation (with Frank Horwitz and Loviso Mbabane)

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K

Kinney, Nick

• Knowledge Work and New Organisational Forms: the HRM Challenge (with John Purcell and Juani Swart)

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L

Leonardi, Christine

• Playing talent management catch-up - Global business is ill-prepared for a complex talent market

Lesser, Eric L.

• A new approach, a new capability - The strategic side of Human Resources (with Michael DeMarco)

• Closing the Generation Divide: Shifting Workforce Demographics and the Learning Function (with Ray Rivera) 

• Good timing: Realizing value from investments in labor scheduling 

• Gray matter matters: Preserving critical knowledge in the 21st century (with Amy Casher)

• How Human Resources keeps its seat at the table

• People and Innovation: Getting ideas on the table (with Michael DeMarco and Scott Smith)

• Preparing for human resources business transformation outsourcing: Key questions and decisions (with Joanne Stephane)

• Preparing for human resources business transformation outsourcing: Risk mitigation strategies (with Joanne Stephane)

• Trust and Knowledge sharing - a critical combination (with Daniel Z. Levin,  Rob Cross and Lisa C. Abrams)

Levin, Daniel Z.

• Trust and Knowledge sharing - a critical combination (with Eric L. Lesser,  Rob Cross and Lisa C. Abrams)

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M

Madumo, Connie

• The Ridout Group - Connie Madumo interviews …

• Recruitment for Africa

Makakane, Morongwa

• Linking Your Performance Management to Business Strategy and Budget

• Performance Management System and the Balanced Scorecard (Part 1)

• Successful Step by Step Implementation of the Balanced Scorecard (Part 2)

Manning, Elsabé

• Business Etiquette

• Productivity

Manpower South Africa Press Release

• Decline in hiring trend in South Africa expected for the second quarter of 2008

Mbabane, Loyiso

• Trade Union Consultation by Employers under Employment Equity Legislation (with Harish Jain and Frank Horwitz)

McGee, Lucy 

• How to Interview for Engagement

Meir, Asher, Rav Dr.

• Should I blow the whistle? Weighing the risks and damages

Mgqolozana, Thando 

• Career guidance in South Africa is deficient and seriously polarized where reachable…

Migliore, Alberto

• Assisting Adults with Intellectual Disabilities and Their Families to Pursue Their Employment Goals

Moerdyk, Chris

• Common Mistakes in Appointing Sales Managers 

• The Secret of Internal Communications

Mounce, Jennifer

• Coaching defined

• Mirrors build strong teams

Mowatt, Jeff

• 10 Ways to Break it to Them Gently - Diplomacy tips that keep customers 

• 30 Seconds to Significant Sales - How to Up-sell without Turning Off your Customer

• 7 Keys to Creating a Customer Focused Culture - Walking-the-Talk of your Mission Statement

• Are you too Busy to be Productive? - Why customers shouldn’t be your first priority 

• Are Your People Problems Really the Issue?

• Becoming the Employer of Choice: How to boost staff loyalty - without buying it

• Chili and Your Intuition - 8 Ingredients for Making Better Strategic Decisions

• Creating a Customer Feeding Frenzy - 4 tools that make you simply irresistible

• For Openers - Five greetings that boost sales to walk-in visitors 

• Getting your Foot in the Door - 7 steps to successful cold-calling

• Grand Intentions to Greater Sales

• How not to Plan your Company's Future - 5 common mistakes when identifying customer needs

• Keeping Customers when Things Go Wrong - Five keys to turning upset customers into fans

• Making Attitude Adjustments - Improving customer service behaviors – other than replacing people

• Making Connections - How to create rapport with anyone in under 30 seconds 

• Management Lessons from a Car Wash Guy

• Managing mutliple priorities

• Phrases that Pay - Simple Statements that Increase your Perceived Value 

• Speed Kills - The Service Standard that does more Harm than Good

• Staffing Shortages - Maybe you're the problem

• Tea and the Secrets of Staff Retention 

• Telus' Leadership Lesson in Brand Mismanagement

• Test your telephone Effectiveness - Find out if your phone practices are winning or losing customers 

• The Humility Advantage - How less ego creates more sales

• The Myth of Treating People Fairly and Equally

• The Shocking Truth about Your Image - Four Bizarre Reasons Customers May Not Like You

• When Talking to Strangers - 3 reasons potential customers may distrust you 

• When the Cat’s Away - Getting better frontline decisions - without you 

• When you’re the Top Dog - Three Keys to Leading like a Professional

• Yes, I Mind Waiting - 10 ways to reduce lineup stress for staff and customers 

Mtongana, Lindy

• The forgotten diamonds in the rough

Murray, Liz

• A Relationship of Trust

Musingafi, Maxwell 

• Improving Performance: The Case of the Zimbabwean Civil Service:

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N

Nalla Gattoo, Farzana

• Disability Management - Partnerships with Occupational Therapists

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O

Opperman, Jeremy

• Dispensing Disability Confidence

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P

Parker, Andrew

• A bird’s-eye view: Using social network analysis to improve knowledge creation and sharing (with Rob Cross and Steven P. Borgatti)

Pennington, Steuart 

• Beating poverty and unemployment: are we on track?

• Silence the Violence

• What will we celebrate on Heritage Day?

Purcell, John

• Knowledge Work and New Organisational Forms: the HRM Challenge (with Juani Swart and Nick Kinney)

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Q

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R

Ridout, Robert

• Brand Recruitment: Marketing your brand to candidates

• Designing Your Own Recruitment Strategy

• Hi-tech war on Talent

• Measuring Skills Shortage

Ririan

• 10 Benefits of Power Napping, and How to Do It

Rivera, Ray

• Closing the Generation Divide: Shifting Workforce Demographics and the Learning Function (with Eric Lesser)

Ryan, Michelle, Dr. 

• Women in the boardroom - The risks of being at the top (with Prof S. Alexander Haslam)

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S

Schnabel, Paul 

• How To Get From Strategy To Results

Schneider, Beth

• The Simple Things You Take for Granted are Costing You a Fortune

• To Delegate or Not To Delegate - Why is that Such a Hard Question?

Schuitema, Jerry

• Let service be our next revolution

Selden, Bob

• Are Happy Employees Motivated Employees?

• Are You Positive or Negative? - Does Your Behaviour Impact Those Around You And Can You Change It? 

• Coaching - How To Help People Take Commitment For Their Development 

• Email Etiquette – What’s The Missing Link ? 

• Have You Been Appreciated Lately? - Six Steps to Make Yourself and Others Feel Better at Work

• How to Select a Consultant - the Three Imperatives

• How To Select Your Boss - A three pronged strategy

• Leadership – Do We Know What It Is? 4 Pointers To Start You On The Road To Becoming A Leader 

• Management Training - Myth, Magic or Mayhem?

• Managers Do You Have To Run A Motivational Training Session Or Workshop? 10 steps to ensure your session is a success . . . 

• Managing Your Boss: 4 Rules to Live by and 4 Steps to Take

• Meetings – Management Meetings – Why are they such a waste of time? How to follow the 80/20 rule and five steps to success!

• So, you want to be a consultant! - 4 Steps To Take On The Pathway To Success

• What do you get when you pay people to perform?

• When is negotiating not negotiating? - 4 tips to improve success in all negotiations

• Where Have All The Honest Managers Gone?

• Who Do You Need to Influence the Most? - Four Simple Skills, When and How to Apply Them

• Who’s Got The Monkey Now? - How to find out how well you manage your time (Part 1)

• Who’s Got The Monkey Now? Part 2: How To Make Delegation Work For You 

Shafer, Richard A.

• Dynamic Organizations: Achieving Marketplace And Organizational Agility With People (with Lee Dyer)

Shepherd, Jay

• Fire stupidly, lose your own job (eventually)

• How to Save HR

• In-house counsel's biggest headache

• Put your employees first and your customers second

Silberbauer, Tessa

• Oh dear, my grandmother ate the lawnmower

Smith, Scott

• People and Innovation: Getting ideas on the table (with Michael DeMarco and Eric Lesser)

Steel, Piers 

• We Provoked Business Students to Unionize: Using Deception to Prove an IR Point (with Daphne Taras)

Steinman, Susan, Dr

• Why worry about workplace violence?

Stephane, Joanne 

• Preparing for human resources business transformation outsourcing: Key questions and decisions (with Eric Lesser)

• Preparing for human resources business transformation outsourcing: Risk mitigation strategies (with Eric Lesser)

Stone, Marion

• Building a Successful Development Plan

• People Challenges in SMME Organisations in 2007

• Six Steps to Effective Performance Management

• Take Two - Managing the Careers of Technical Specialists

• ‘Talent On Tap’ - Practical Ways to Retain Employees

• What do I really want?

• What is stopping you? – 3 misperceptions that prevent you from holding onto talented employees

Swart, Juani

• Knowledge Work and New Organisational Forms: the HRM Challenge (with John Purcell and Nick Kinney)

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T

Taras, Daphne

• We Provoked Business Students to Unionize: Using Deception to Prove an IR Point (with Piers Steel)

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U

Ulrich, Dave

• Invest in Leadership Training but Make it Tangible

• Press Release: HR department is responsible for "20%" of a business' performance, says Dave Ulrich

Uslar, Mathias

• Integrating Knowledge Management and Human Resources via Skills Management (with Prof Norbert Gronau)

V

Vermeulen, Stephanie 

• Business Case: Work/Life Balance

• Emotional Gender Differences

• Press Release: Emotional Intelligence as Basic Tool

• The Soul of the Business Woman

Volpe, Renate, Dr

• Coaching at the Heart of Strategy

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W

Watkins, Gary

• Atypical worker

• Dynamic Organizations

• Management Jargon

• Reasonable accommodation 

Wheeler, Patricia

• Know Your Style: An Arrow for the Coaching Leader's Quiver 

Wiggett, Mark

• Mark Wiggett: Cartoonist

Workinfo.com Cartoons

• 2007 Workinfo.com HR Magazine cartoons

• Alcohol testing

• Atypical worker

• Corporate agility

• Employment Equity

• Headhunter

• HR Manager

• Management Jargon

• Occupational injury

• Reasonable accommodation 

• Strategic partner

• Suitably qualified

• Whistle blowing

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X

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Y

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Z

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