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Time for change:
Innovation in an era of overtime and budget cuts
Copyright ©1999-2007 IBM
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which IBM operates. G510-3323-00
Reproduced with permission by the
author
http://www-07.ibm.com/services/pdf/etr_timeforachange.pdf
September 2003
Executive Technology Report is
written by Peter Andrews, Consulting Faculty, IBM Business
Institute, and is published as a service of IBM Corporation. Visit
ibm.com/ibm/palisades
Author: Peter Andrews
pja@us.ibm.com
Innovation Strategist, IBM Executive Business Institute
14 November
2007
Executive Summary
For most of us, staying busy at our jobs can mean dutifully
toiling through to-do lists of required tasks – performing each
in the same old sequence, with the same old methods and maybe even
without considering how some tasks might be improved or perhaps
eliminated. Even when we all agree that creativity in the
workplace is important, how can people begin to dedicate time to
innovation so that it becomes part of their everyday lives?
There may be artists
who put creativity above fixing a leaky roof. A science fiction
author once told me that she glanced out her window to see her
wailing, bleeding son being taken to the doctor by her husband;
then she went right back to her manuscript. This is not the world
for most of us in business. Client calls are taken, e-mail gets
handled and even the most bureaucratic, “brain-dead” paperwork
usually gets done. Today, we are even more busy because concerns
about the market, chopped budgets, security and organizational
shifts have bled into our workdays – our very long and intense
workdays.
So, as much as we may
want to give time and attention to innovation, it´s probably not
happening. Does that matter? In the very short term, probably not.
Just as no lasting damage is done by temporarily suspending
personal hygiene for a camping trip, a company can get away with
neglecting the future briefly. Either behavior becomes
problematic, though, if it becomes the norm.
How, then, do you make
time for innovation in a busy world? Here are five approaches I
use.
1. Set a deadline.
If innovation never gets onto the agenda, it might never happen.
It can never become a priority in your life. Setting a deadline is
one way of making a promise to yourself that innovation will have
its proper place. After September 11th, I stopped writing fiction,
even though it has been one of the creative parts of my life for
thirty years. By the time the shock wore off, I was overwhelmed by
first one new assignment, then another. In the midst of a series
of 70-hour work weeks, I marked a date on the calendar when the
fiction writing would resume. I´m happy to say that, for me, the
deadline did the trick. However, marks on a calendar don´t work
for everyone. Find your own way to make a promise to yourself.
Then keep it.
2. Do something
that´s bite-sized.
It´s easier to make time to read an article than it is to write a
book. If you scale your ambition to your current circumstances and
commitment to innovation, you´ll find it harder to make excuses.
After you establish a
habit of including innovation, it will be easier to move on to
launching initiatives, composing symphonies and filing patents. My
pattern for course development is to write articles, give talks
and then pull these together into logical sequences for courses.
(And recently – to make it even more incremental – I´ve begun
pulling together distance learning seminars before creating the
full courses.) I can convince myself with each step that it is
doable, even when my calendar is full.
3. Connect and stay
connected with innovative people.
Happily, we are all
social beings. This means we don´t have to go it alone when we
take on new activities and set goals. I belong to a half dozen
different, informal organizations that have an emphasis on
innovation.
Some of these are
almost exclusively volunteer efforts, so everyone makes time and
gets "paid" in ideas, connections and graduation to
formal, funded projects. But beyond those specific benefits, such
projects compel me to take on innovation outside my job because of
the relationships I have with the other team members. There´s a
lot of social capital in play, and all the favors and friendships
force me to carve out time to make things happen. Sometimes, other
people can get you to do the right thing when you can´t single-handedly
motivate yourself.
4. Make innovation
part of something you can´t avoid.
Take a look at
your to-do list. Isn´t there something that you have to do anyway
that you can do a little differently? Can you change the order of
the process? Can you add something experimental? Can you increase
the value?
I systematically go
through my to-do lists, tweaking everything from how I handle
e-mail to my approach to shaving in the morning. I also trim the
to-do list, sometimes rather aggressively (which is why my
passport photo shows me with a beard). When innovation becomes
part of your task list, it becomes part of your job.
5. Spend saved
time.
If you finish a
project, make it more efficient, cross it off the list or find a
way to pass it on to someone else, consider using that previously
allotted time to innovate. Estimate how much time you´ve freed up
and fill it with something on your list of readings, initiatives
or conference calls that you just couldn’t fit on the schedule
today. One thing is certain, if you don´t find something for
yourself to do in that time slot, it’s inevitable that someone
else will – and it won’t necessarily be a task related to
practicing innovation.
After you make room
for innovation, you still face the challenges of finding ideas,
sustaining creativity, creating goals and working effectively with
others. Innovation is hard, and most innovations fail. But getting
started is probably the toughest hurdle, and that´s what these
approaches are all about. If none of them works for you, come up
with your own. If you´re too busy to use these or create your
own, maybe you´re just too busy?
This Executive
Technology Report is based on an essay by Peter Andrews, who is a
consulting faculty member with the IBM Advanced Business Institute
in Armonk, New York.
About this publication
Executive Technology
Report is a monthly publication intended as a heads-up on
emerging technologies and business ideas. All the technological
initiatives covered in Executive Technology Report have
been extensively analyzed using a proprietary IBM methodology.
This involves not only rating the technologies based on their
functions and maturity, but also doing quantitative analysis of
the social, user and business factors that are just as important
to its ultimate adoption. From these data, the timing and
importance of emerging technologies are determined. Barriers to
adoption and hidden value are often revealed, and what is learned
is viewed within the context of five technical themes that are
driving change:
Knowledge Management: Capturing a company's collective
expertise wherever it resides – databases, on paper, in people's
minds -- and distributing it to where it can yield big payoffs
Pervasive Computing: Combining communications technologies
and an array of computing devices (including PDAs, laptops, pagers
and servers) to allow users continual access to the data,
communications and information services
Realtime: "A sense of ultracompressed time and
foreshortened horizons, [a result of technology] compressing to
zero the time it takes to get and use information, to learn, to
make decisions, to initiate action, to deploy resources, to
innovate" (Regis McKenna, Real Time, Harvard Business
School Publishing, 1997.)
Ease-of-Use: Using user-centric design to make the
experience with IT intuitive, less painful and possibly fun
Deep Computing: Using unprecedented processing power,
advanced software and sop-histicated algorithms to solve problems
and derive knowledge from vast amounts of data.
This analysis is used to form the explanations, projections and
discussions in each Executive Technology Report issue so
that you not only find out what technologies are emerging,
but how and why they'll make a difference to your
business. If you would like to explore how IBM can help you take
advantage of these new concepts and ideas, please contact us at insights@us.ibm.com.
To browse through other resources for business executives, please
visit ibm.com/services/strategy
Peter
Andrews is
an innovation strategist and consulting faculty member at IBM's
Executive Business Institute. He has spent a career bridging the
gap between the technical potential and the bottom line. He is the
author of over 100 articles on innovation, emerging technology and
leadership, and his Executive Tech Reports are featured monthly on
the IBM services Web site. Andrews consults and holds workshops
both within IBM and externally. He uses a variety of techniques to
probe, extend and validate the opportunities presented by new
technologies. He has helped banks, insurance companies,
manufacturers and retailers develop their own capabilities to take
a fresh look at emerging technologies, come to a common
understanding of their value and take practical steps to exploit
them. Notably, he has held innovation workshops with over 100 IBM
Researchers worldwide that have helped them to determine the
business implications of their inventions, recognize possible
sponsors and create value propositions. Andrews has been actively
involved in research and working at the leading edge for his
entire career. His participation is always in demand for IBM
Academy studies, and he is a popular presenter on the future, most
recently as the closing keynote speaker for KMWorld 2006. He can
be contacted at pja@us.ibm.com,
New York (845) 732-6095 and http://www.ibm.com/ibm/palisades
Summary
Making time for innovation creates a space for creativity to
flourish.
Keywords and relevant phrases
connection, corporate culture, creativity, deadline, delegate,
goals, innovation, motivation, networking, norm, objectives,
social capital, time management,
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