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| JOB TITLE | Operations Manager / Department Head |
| SCOPE AND GENERAL PURPOSE | Responsible for the administration of the Branch and the control of the laid down procedures in the Branch. |
| RESPONSIBLE TO | Branch Manager |
| RESPONSIBLE FOR | Tellers Enquiry Clerks Non-clerical staff |
| MAIN DUTIES | |
| Controls: Mandates Buildings Obsolete records Operating costs and capex budgets General office accounts Security of the branch Registers Productivity within the department Client service Learning guiedes Correspondence for the department All returns of the department Ordering and clearing of cash Controlling General Ledger accounts Attendance Register Controlling of the Bank Cheque Book, clearing receipts and general cheque book of the branch General maintenance of the branch automatic teller machines All computer equipment Stationery ordering Incoming mail ATM cards and pin numbers Mail box key Overdrawn savings accounts Cleaning services General maintenance of the offices Irregular savings accounts Frauds and thefts within the branch Key register for the branch Productivity to NORMS |
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| Dual Control of : Under counter safes (alternating) Automatic Teller Machines Treasury Traveler’s Cheques Numbered stationery Safe door keys (vault) Cash ordering/clearing Equipment, Furniture and Fittings Tasks: Assisting Branch Manager with Budgets Co-signing of documents and letters Employment of tellers and enquiry clerks Training within department Key Performance Areas within department Business continuity plans for branch Co-ordinate ATM call-outs and standby within the branch Co-ordinate Leave chart Represent the branch in the Small Claims Court
General: Liaison person for computer ordering/ queries/ call outs in the branch Co-ordinate the Computer equipment installations including:
Co-ordinate the implementation of new procedures and training thereon Co-ordinate ATM standby Co-ordinate Saturday timetables Keep emergency plans in order Checking teller reconciliation’s (if no controller available) Control the ordering of cash Keep inventory of computer equipment Keep inventory of branch manuals and assets |
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