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| JOB TITLE | Supervisor / Department Head Tellers and Enquiries |
| SCOPE AND GENERAL PURPOSE | Together with management team, responsible for Planning, Organization, Leadership, Management, Training and discipline within the department to ensure productivity levels are kept to attain goals set. |
| RESPONSIBLE TO | Branch Manager |
| RESPONSIBLE FOR | Tellers and Enquiries Clerks |
| MAIN DUTIES | |
| Controls: Controls and investigates tellers shortages Ordering of cash Dispatching of documents to CPU Rotation of staff "Blacklist" for tellers Training for department Neatness of tellers and enquiries work stations Reach targets set for tellers and enquiries counter Control of old records within department Stationery Cheque Book library Keys for cheque book library ATM (in turns) Savings books held for clients General neatness within the banking hall Dual control: Leave chart, with department head Operations Treasury Under counter safes (in turn) ATM (in turn) Numbered stationery ATM cards and pin numbers Client service Travelers cheques Safe Door keys (vault) Clearing / ordering of cash |
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| Checking of : Electronic checking at final point Cheque book orders Updating of savings bookds Issuing of bank cheques Pending file payments Checking floats Teller recons. Before sent to CPU Teller Floats Recovery of all commissions All administration within department Returns Finals for the tellers recons Teller floats/limits Tasks: Recons for department Report to loss control of shortages Control funds added to Treasury Help with telephonic queries Co-signing of documents Setting up a training program for department Controlling the leave charge for the department Key Performance Areas for staff Controlling Tellers and Enquiry Clerks in critical situations Attaining set targets for these areas Controlling items/ documents lost in transit Waste to CPU centres Signing in/out of savings books and pin numbers Helping teller look for mistakes/shortages Register on FBSS each morning "Authorize" tellers Distribute temporary floats to tellers and ATMs Balancing of general ledger accounts Check tellers "subs" (10h00, 12h00, 14h00 and final) Reporting off line situations "Cross Balance" and cash control and final SAB Complete difference analysis Clear surplus cash to Cash-on-Hands Print "final batch ticket" Control teller recons. And balancing daily Identify and correct all teller shortages Keep shortages / surplus cards up to date Complete daily "check list" Do "e-day" functions Report teller shortages to Head Office Handling of telephonic savings account withdrawals Keeping register of ATM cards signing up to date
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