Reservations Manager

Hospitality

 JOB TITLE

• Reservations Manager

PLACE OF WORK

• Front Office

SCOPE AND GENERAL PURPOSE

• To ensure the smooth and efficient running of the reservations department, to ensure that the highest standards are always maintained.

RESPONSIBLE TO

• Front Office Manager

RESPONSIBLE FOR

• Reservation Clerks

LIMITS OF AUTHORITY

• May not speak to the press.

MAIN DUTIES:

• Knowledge of room availability at all times, for future and present dates
• Upselling of rooms by selling rooms at rack rate and offering fewer discounted rates, and by selling suites when filling hotel
• Maximizing occupancy by using over-booking factor
• Controlling occupancy by watching over-booking factor and waitlisting
• Ensuring that rooms in groups committed are released ten days prior to arrival of groups
• Checking room commitments for future dates, especially where room availability is low
• Closing off fully booked dates to all Central Reservation Offices for freesale, and monitoring these dates regularly
• Checking telex and fax machines and ensuring that the proper procedures for the operating of these machines is carried out
• Checking the arrivals list and correspondence and that the two correlate
• Controlling the suite chart to prevent over booking of suites
• Ensuring the productivity and efficiency of reservations clerks by constantly overseeing work done.
• Ensuring that staff are always aware of room availability and do not inform callers that the hotel is full without directive from the Reservations Manager
• Ensuring that the filing system is correct and up-to-date
• Checking that the literature in the reservation clerks cubicles are up-to-date
• Ensuring that work space and office are always clean and tidy.