The W.P.T.  Directory of Job Descriptions

Assistant Food & Beverage Manager

Hospitality

JOB TITLE

• Assistant Food & Beverage Manager

PLACE OF WORK

• Food & Beverage Department

SCOPE AND GENERAL PURPOSE

• Supervision and control of all F&B outlets in particular the ones assigned to him/her. The consistent upkeep of set standards  within agreed budgetary limits and parameters of the law.

RESPONSIBLE TO

• Food & Beverage Manager

RESPONSIBLE FOR

• All restaurants, bars, kitchens, food and liquor outlets

LIAISES WITH

• Head Chef
• Human Resource Manager
• Housekeeper
• Rooms Division Manager / Front Office Manager
• Financial Controller
• Maintenance Manager
• Security Manager

LIMITS OF AUTHORITY

• May not make statements to the press
• May not change policy or procedures without
• F&B Manager’s approval

MAIN DUTIES

• Ensure prompt, efficient and friendly service in all outlets according to the hotel’s standards
• Ensure the cleanliness and general appearance are up to the standards at all times, in all outlets
• Ensure that all staff are dressed correctly and tidily
• Circulate throughout all outlets maintaining a high profile with our clients
• Ensure staffing levels are up to the required levels and within budget.
• Staff turnover must be limited to 25%
• To ensure room service orders are within the agreed time limits and are served in an efficient and friendly manner
• Personally get to know clients and ensure their satisfaction and handle their complaints
• Ensure that reporting procedures are being adhered to
• Ensure that issuing and control of keys is handled efficiently and that staff are aware of the importance of security
• Ensure maximum security in all F&B outlets i.e. locking away of stocks
• Take necessary steps in the event of theft, fire ,etc
• Relate to the outlet managers on a daily basis to resolve to even avoid arising problems
• Hold regular departmental meetings in his/her respective outlets in order to pass on information, reinforce standards and listen to staff comments
• Monitor staff performance and hold appraisals in order to identify training needs and potential for promotions
• Hold regular on the job training sessions in his/her respective department
• Appoint the most capable person for a vacant position bearing in mind that internal transfers or promotions are beneficial to the company and an excellent staff motivator
• Fairly and constructively discipline hand in hand with the outlet manager
• Ensure the profitability of the F&B operations in particular his assigned department
• Ensure the regular taking of operating stock including linen
• Collect and prepare information required for budgeting purposes
• Submit reports and projects within the agreed deadlines as well as follow up administrative work timeous and efficiently
• Observe trends and new ideas in the market place in order to move with the changing requirements of our clientele
• Attend meetings as requested

Portfolio Management

• Each F&B Assistant Manager is given a portfolio of outlets for which he takes specific responsibility i.e.:
• Staff training and development
• Maintenance of standards as agreed in SOP manual
• Updating SOP manual as and when necessary
• Maintaining cordial relations with personnel
• Guiding and supporting department head wherever possible
• Achievements of financial targets
• Assisting in promoting the outlet with promotions with the PRO.