The W.P.T.  Directory of Job Descriptions

Catering Manager – Industrial Catering

Hospitality

JOB TITLE

• Catering Manager – Industrial Catering

PLACE OF WORK

• Staff Restaurant

SCOPE AND GENERAL PURPOSE

• To manage the catering services of a company to their requirements and satisfaction, within the agreed budgetary limits.

RESPONSIBLE TO

• District or Area Manager

RESPONSIBLE FOR

• Subordinate Catering Staff

LIAISES WITH

• Customers
• Suppliers
• Maintenance Department
• Other catering managers

LIMITS OF AUTHORITY

• Purchasing of food through authorized suppliers only
• No cash purchases may be made above agreed limit

MAIN DUTIES:

• Ensure the provision of quality food and service, to the requirements and satisfaction of the company
• Plan and cost menus, making sure that budgetary limits and prescribed menus are adhered to
• Ensure correct and timeous completion of all administrative duties
• Ensure that cash-up procedures are strictly adhere to
• Ensure that all monies are banked in accordance with laid-down procedures
• Ensure that staff records are up to date and kept in accordance with company and statutory requirements
• Ensure that hygiene standards comply with company and statutory requirements
• Ensure effective security in all areas under his/her control
• Be aware of and respond to the needs of staff, including induction, monitoring performance, coaching and ensuring that appropriate training is effected
• Carry out On-job-Training as requested by the company
• Ensure that regular fire drills are held, evacuation procedures understood and effected
• Ensure that OSHA and NOSA regulations are adhered to
• Complete and submit all necessary relevant documentation in the event of fire, theft, burglary or accident
• Ensure that staff are correctly dressed at all times
• Recruit, interview and manage subordinates complying with company and statutory procedures
• Practice and be seen to be practicing good industrial relations
• Constantly be aware of the needs of the customer, continuously striving to create the right environment

IRREGULAR DUTIES:

• Relieve or assist in another company outlet
• Attend to customer complaints satisfactorily
• Take the necessary action in the event of burglary, theft, fire or a breach of statutory regulations
• Attend meetings and training courses as required