The W.P.T.  Directory of Job Descriptions

Operations Manager - Industrial Catering

Hospitality

 JOB TITLE

• Operations Manager

PLACE OF WORK

• An area or regional office

SCOPE AND GENERAL PURPOSE

• To manage the operational area in such a manner that customer satisfaction and budgeted profit margins are achieved and that a good company image is projected, thus ensure continued growth.

RESPONSIBLE TO

• Regional General Manager (or Director)

RESPONSIBLE FOR

• District (or area) Managers
• Secretary

LIAISES WITH

• Other operations manager
• Heads of Departments
• Accountant
• Human Resource Manager
• Purchasing Department
• Sales Executives

LIMITS OF AUTHORITY

• According to each company’s regulations

MAIN DUTIES:

• Ensure the efficient management of all districts
• Ensure that each district contributes the agreed budgeted profits
• Provide effective leadership through professional man-management and encouragement of subordinates
• Carry our regular, meaningful performance appraisals conducted in such a manner that effective, open, two-way communication is maintained
• Follow up and ensure that the agreed action and developmental plans identified at these appraisals are being effected
• Carry out monthly performance reviews, coach and direct activities to achieve desired performance
• Draw up, in conjunction with the Human Resource Manager, meaningful succession and career plans for all management staff
• Monitor progress of agreed succession and career plans and ensure that these are adhered to
• Ensure that district managers are conducting regular performance appraisals and drawing up appropriate action and developmental training plans for their subordinate managers, using job descriptions as a guide
• Ensure that the company’s objective relating to labour turnover is achieved or bettered
• Ensure that subordinates are totally conversant with and practicing good industrial relations procedures
• Review and analyze monthly results, highlight problem areas and take appropriate action to rectify poor performance
• Ensure that all financial targets are being achieved, through purchase discounts, debt collection etc
• Compile and agree meaningful, achievable budgets through accurate research and application of in-depth knowledge of the industry
• Make recommendations for salary increases for subordinate staff, basing these recommendations on objective performance reviews and market-related equivalent positions
• Stay "close to the customer" and maintain effective communication with him/her at all times through a planned programme of formal meetings and entertainment.
• Ensure that complaints or problems are actioned without delay and that effective follow-up action takes place to avoid recurrence
• Ensure that the company’s training objectives are achieved
• To attend all company social and promotional functions, maintaining a high profile with current and prospective clients
• Be aware of current trends in the industry and make suggestions how these could be implemented for the benefit of the company.
• Attend meetings and training courses as required and continually strive for the improvement of own professional skills
• Liaise and work closely with sales executives to ensure that realistic, achievable proposals are submitted
• Maintain effective working relationships with line and staff functions to ensure the efficient opening of new contracts.