WORKINFO.COM COMMUNICATIONS MANUAL
by Shirley Watkins B.A. Hons.
Use this comprehensive
electronic manual containing detailed policies, procedures, guidelines and
templates in order to implementing an effective communication strategy for
your organisation.
This manual is designed to help organizations establish
and self-administer a comprehensive internal communication
strategy.
Strategic communications has become increasing
important in the workplace since communications is essential in:
protecting the organisation’s image and identity in the market
supporting the organisations goals and objectives and making these
known to staff
facilitating and encouraging teamwork and information sharing
maintaining high staff morale
assisting with change management and project communication
encouraging and facilitating an open and honest culture in the
organisation
fostering close working relationships with all divisions in the
organisation
This extensive manual delivers sound, practical and
easy to follow advice to help you through the process of:
analysing your organisations communication requirements
identify your stakeholders
identify the correct communicators
communicating the message via the correct medium
drawing up the communication plans
measuring and evaluate your communication
implementing the correct policies and procedure in order to ensure
the continued use of effective communication
keep you prepared in the case of an emergency
Ordering Information
Cost
Manual
Unit Price
Incl. Vat
Communications Manual
R1 500, 00
R1 710, 00
Communications Manual Contents
The purpose of a communication strategy
The role of the communication specialist in the workplace
Role of communication specialist
Requirements of communication specialists
Planning the communication strategy
The advantage of Strategic Internal Communication
Creating a common organisational culture
Advantages and benefits of a common organisation culture
External communication
Analysing the organisation’s communication requirements
Conducting a communication audit
Building the communication message
The various stages of commitment
The basic principles of Communication
How to build a message
Communication Styles
Checklist for designing a change message
Common communication myths
Identify your stakeholders
Stakeholder prioritisation
Identify the correct communicators
Who is responsible for workplace communication
How to choose your communicators
Making use of communication champions
The purpose of the communication champion
Implementing the communication champion model
Communicating via the correct channel or medium
Selecting the proper medium
Drawing up the communication plan
How to draw up the communication plan
Some critical success factors
Benchmarking your communications
Types of benchmarking
Step by step benchmarking
Measure and evaluate your communications
Contribution to the bottom-line
Internal measurements
External measurements
Quick and easy measurements
Recommended communication skills training
Conflict resolution and negotiation
Phases in conflict development
Conflict handling styles
Phases in conflict management
Legislation governing electronic communication in RSA:
Electronic Communications Acts
No 25 of 2002: Electronic Communications and Transactions Act
No 70 of 2002: Regulation of Interception of Communication and
Provision of Communication Related Information Act
Protected Disclosure Act
The Promotion of Access to Information Act 2 of 2000
Mandatory communication regarding legislation
Employment Equity communication guidelines
Communication policies:
E-mail policy
Intranets
Writing user friendly documents
Paper based communication
Reports
Staff newsletter policy
Meetings
Video conferences
Staff feedback mechanisms
Notice boards
How to give an effective presentation
External media policy
Crisis communication policy
Annexures and Templates:
Communications Needs Analysis.
Communication Champion Key Performance Indicators
Communication Plan Template
Communication Monitoring and Control
Electronic Communications and E-mail Policy
Electronic Communications Act of 2002
Regulation of Interception of communication and provision of
Communication related information - No 70 of 2002
Protected Disclosure Act
Promotion of Access to Information Act, No.2
How to prepare for a communication audit
Employment Equity Communication Guide
Stakeholder Analysis Template
Stakeholder Communication Toolkit
Communication Audit Template
Useful Words and Phrases
The SAHRC Guide to Drawing up the Section 51 Manual in terms
of the Promotion of Access to Information Act
Employee Climate Studies – a guide to doing climate studies
in the workplace
Departmental Climate Study – an example of a climate study
Employee Survey Design Guideline
Ordering and Contacts
To purchase this manual, please complete the Order Form
below.
Order Form
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Manual
Unit Price
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Communications Manual
R1 500, 00
R1 710, 00
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Please send your completed order form to:
Contact Details
Fax: 012 669 0186shirleyw@global.co.za Tel: 012 669 0524
Postal Address
PO Box 1029 Melville Gauteng 2109
For more information please contact
Banking Details:
Company
Workplace Performance Technologies (Pty) Ltd t/a Workinfo
Bank
Nedbank (Musgrave - Durban)
Branch
Musgrave
Acc. No.
1301 196 088
Branch Code
130 126
Account type
Cheque
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