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WORKPLACE VIOLENCE: A PREVENTION COURSE

Two distinct products to address this workplace scourge


WORKPLACE VIOLENCE AWARENESS AND PREVENTION - A HOW TO MANUAL

Crime is the number one problem facing the South African social structure today and

affects business in particular. We cannot escape it, but we can be prepared for it.

Are you and your staff ready to deal with a violent incident which may change your lives forever?

While workplace murders have grabbed media attention, they are only part of the problem. For each murder, there are countless other incidents of workplace violence in which the victim is harassed, threatened or injured, sometimes seriously.

WHAT IS WORKPLACE VIOLENCE?

  • Any unnecessary violent act, whether physical or physiological, occurring in the workplace, leading to the physical or mental trauma of a manager or employee while performing their duties. Or any violent act perpetrated against the employee leading to mental and emotional trauma resulting in work performance problems.

THE DEFINITIONS

According to the National Institute for Occupational Safety and Health (NIOSH): WORKPLACE VIOLENCE is any physical assault, threatening behaviour or verbal abuse occurring in the work setting. It includes but is not limited to beatings, stabbing, suicides, shootings, rapes, near suicides, psychological traumas such as threats, obscene phone calls, an intimidating presence, and harassment of any nature such as being followed, sworn at or shouted at.

WHOSE RESPONSIBILITY

Employers have both a legal duty and a moral obligation to provide a safe workplace. To prevent loss of life and injuries and to limit financial losses and potential liability, employers should institute policies and procedures to prevent violence from occurring in their workplaces.

These policies may include means to identify the potential for violence, procedures to prevent the occurrence of violence and, in the event prevention fails and an incident of violence occurs, plans to respond and mitigate further damage.

Under the General Duty Clause, of the Occupational Safety and Health Act (OSHA), employers are required to provide their employees with a place of employment that "is free from recognizable hazards that are causing or likely to cause death or serious harm to employees". This duty includes inspecting the workplace to discover and correct a dangerous condition or hazard in the workplace and to give adequate warning of its existence.

The OSHA General Duty Clause has been interpreted to mean that an employer has a legal obligation to provide a safe workplace. An employer that has experienced acts of workplace violence, or becomes aware of threats, or intimidation or other potential indicators showing that the potential for violence in the workplace exists or has the potential to exist, would be on notice of the risk of workplace violence and may be required to implement a workplace violence prevention program.

Where can acts of violence originate from?

  • Domestic spillover from the home unit into the workplace.

E.G. Spousal abuse, relationship abuse, Death threats.

  • Violence can occur between manager and manager or subordinates and managers or clients and employees over work issues.

E.G. strike issues, lockouts, retrenchments, disciplinary issues etc

  • Violence occurring from behavior issues

E.G. sexual abuse in the workplace, racism etc

  • Violence against employees can come from third party criminal elements.

Manual Content

  • Forming a planning group
  • Working with your union
  • Advantages of written policy statements
  • Policy statement contents
  • Warning signs of violence

Elements of a WPV Prevention Program include:

  • A Clearly Written Company Workplace Violence Policy Statement
  • Establish a Threat Assessment Team
  • Hazard Assessment
  • Workplace Hazard Control and Prevention
  • Training and Education
  • Incident Reporting, Investigation, Follow-up and Evaluation
  • Recordkeeping

Training & Education

Pre employment screening

Security measures

  • A Shooting
  • Viciously Beating and Wounding a co-worker
  • A Suicide Attempt
  • Stalking
  • A Domestic Violence Situation
  • A Threat
  • Veiled Threats
  • A Threat at Work
  • A Threat made by an ex-employee
  • Threats from non employees
  • Intimidation
  • Frightening Behavior
  • Disruptive Behavior

FACT FINDING / INVESTIGATIONS

  • Types of Investigations
  • Administrative investigations
  • Preparation and Procedures in Administrative Investigations
  • Interview Techniques

EMPLOYEE RELATIONS CONSIDERATIONS

  • Administrative actions to keep an Employee away from the Work site.
  • Disciplinary Actions
  • Disabilities as a Defense against alleged Misconduct
  • Ordering and Offering Psychiatric Examinations

WORKPLACE VIOLENCE: A PREVENTION COURSE

Training Course Map

By

Workplace Performance Technologies (Pty) Ltd
© Workinfo.com

Instructional design:

MH van Niekerk

WA van Schoor

Subject matter expert:

Craig Page-Shipp

Why should you be prepared for workplace violence?

Crime is the Number 1 problem facing the South African society in general and business in particular. We can not escape it but we can be prepared for it. Are you and your staff ready to deal with a violent incident that may change your lives forever?

 

Course content

The Workplace Violence Prevention course covers the following eight topics

  • What is workplace violence?

Participants are introduced to the different forms of workplace violence. They will learn how to evaluate their work environment using the Workplace Violence Audit.

  • Crime prevention.

Participants are introduced to the four-quadrant model of crime prevention. The model points out the various ways in which crime in the workplace can be prevented or minimized.

  • Awareness of crime situations.

The most basic method of crime prevention is to be aware of what is happening in the work environment. Awareness is measured with the Workplace Violence Barometer.

  • How to manage the environment to ensure that criminal activity will be minimized and prevented.

Participants are introduced to what they should do to keep criminals out of the stores or other workplaces.

  • Actions to take (and often not to take) while a robbery is in progress.
  • How to deal with trauma and other debilitating illnesses.
  • How to create conditions for safer cash handling.
  • How to prevent and deal with hijackings.

The participants in this course will be taught to handle threatening situations under the supervision of a skilled supervisor or manager.

Course Map

Study unit 1: What is Workplace Violence?

Study unit 2:

Situational crime prevention

Study unit 3:

Awareness of crime situations

Study unit 4:

Creating conditions to prevent criminal activity

Study unit 5:

Actions to take during an incident of workplace violence

Study unit 6:

Dealing with trauma after a violent incident

Study unit 7:

Cash handling

Study unit 8:

Hijacking

Study unit 9:

Developing a plan or strategy for preventing violence in the workplace

 

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I would like to place an Order for : EMPLOYMENT EQUITY IMPLEMENTATION MANUAL 

Code Manual Single Unit Price Incl. Vat
WVAP001 Purchase training course (Licence Fee)

Includes facilitator manual and 50 delegate manuals.  Additional delegate manuals @ R100 ea.

+ Includes complete 68 page Manual worth R1,970.00)

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WVAP002 Request internal training course R500.00 per delegate (subject to confirmation)
WVAP003 Workplace Violence Awareness and Prevention: A how to manual R1,728.00 R1,970.00

 

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