Manage a diverse work force to add value SAQA ID 252043

Programme

Manage a diverse work force to add value

Unit Standard

SAQA ID 252043: Manage a diverse work force to add value

NQF Level 5, 6 Credits

Module 1:

Demonstrate knowledge and understanding of diversity in the workplace

Module 2:

Demonstrate understanding of the reality of diversity and its value in a unit

·         Define diversity in terms of differences within a unit, including difference in backgrounds, culture, beliefs, values, race, age, sex, language and education

·         Explore diversity as a potential source of discrimination

·         Examine the implications of diversity for external and internal relationships and explain it with examples

·         Identify cultural biases, stereotypes and perceptions together with the influence they can have on dealing with diversity

·         Explain the benefits of diversity in team members and clients with examples

·         Explore ways of utilising the diversity among team members with a view to enhancing relationships and improving the productivity of a unit

·         Explore ways of meeting the diverse needs and goals of team members in a unit in relation to the goals and objectives of a unit

·         Explore ways of meeting the needs of diverse clients and communities through a range of products and services to identify new opportunities

Module 3:

Manage team members taking into account similarities and differences

Module 4:

Deal with disagreements and conflicts arising from diversity in a unit

·         Identify diversity in beliefs, values, interests and attitudes through interaction within a unit

·         Recognise common beliefs, values, interests and attitudes that will serve a basis for leading the team through interaction within a unit

·         Encourage the expression of diverse viewpoints and ways of being in a unit through management activities

·         Demonstrate sensitivity towards and understanding of diversity through management activities

·         Acknowledge and manage incidents of conflict and disagreement in a way that enhances relationships in a unit

·         Identify cases of unfair discrimination and discriminatory practices and manage it at the appropriate level of authority in the entity

·         Use disagreements and conflict as opportunities for learning to improve the cohesion in a unit. 

Module 4:

Analyse the Role of the Team Leader in Building Teams

Module 5:

Evaluate and Improve the Effectiveness of a Team

·         Explain the role of the team leader in relation to improving team effectiveness

·         Consider the impact of different leadership styles in relation to the leader's role in promoting team effectiveness

·         Describe techniques for the constructive management of team dynamics and conflict with specific reference to promoting trust, cohesion, creativity and productivity

·         Evaluate the functioning of a team against the characteristic of high performance teams

·         Develop an action plan for improving the effectiveness of the team