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Manage a Diverse Workforce to Add Value - Aligned to Unit Standard 252043










This learning programme is intended forall persons who need to manage a diverse work force to add value. This unit standard is intended for managers in all economic sectors. These managers would typically be second level managers such as heads of department, section heads or divisional heads, who may have more than one team reporting to them.

The qualifying learner is capable of:

  • Demonstrating knowledge and understanding of diversity in the workplace.
  • Demonstrating understanding of the reality of diversity and its value in a unit.
  • Managing team members taking into account similarities and differences.
  • Dealing with disagreements and conflicts arising from diversity in a unit.


Programme Outcomes

This learning programme is outcomes-based which means we take the responsibility of learning away from the facilitator and place it in your hands. 

Your learning will begin in the workshop where you will identify the skills and knowledge you require in order to meet the specific outcomes and assessment criteria contained in the unit standard.

In this learning programme, we will be covering the following learning outcomes:



Module 1:

Demonstrate knowledge and understanding of diversity in the workplace

Module 2:

Demonstrate understanding of the reality of diversity and its value in a unit

Define diversity in terms of differences within a unit, including difference in backgrounds, culture, beliefs, values, race, age, sex, language and education

Explore diversity as a potential source of discrimination

Examine the implications of diversity for external and internal relationships and explain it with examples

Identify cultural biases, stereotypes and perceptions together with the influence they can have on dealing with diversity

Explain the benefits of diversity in team members and clients with examples

Explore ways of utilising the diversity among team members with a view to enhancing relationships and improving the productivity of a unit

Explore ways of meeting the diverse needs and goals of team members in a unit in relation to the goals and objectives of a unit

Explore ways of meeting the needs of diverse clients and communities through a range of products and services to identify new opportunities




Module 3:

Manage team members taking into account similarities and differences

Module 4:

Deal with disagreements and conflicts arising from diversity in a unit

Identify diversity in beliefs, values, interests and attitudes through interaction within a unit

Recognise common beliefs, values, interests and attitudes that will serve a basis for leading the team through interaction within a unit

Encourage the expression of diverse viewpoints and ways of being in a unit through management activities

Demonstrate sensitivity towards and understanding of diversity through management activities

Acknowledge and manage incidents of conflict and disagreement in a way that enhances relationships in a unit

Identify cases of unfair discrimination and discriminatory practices and manage it at the appropriate level of authority in the entity

Use disagreements and conflict as opportunities for learning to improve the cohesion in a unit. 

Please note



Training is conducted with extensive use of questionnaires, case studies, exercises and role-plays

Delegates are also supplied with a Learner Guide and a Learner Work book.


2 days

 Who should attend?

· All Managers in all economic sectors

· HR Managers & Practitioners

· Business Unit Managers / Departmental Managers

· Trainee Managers

Together with this programme we offer the DIVERSITY INTERVENTION BOARD GAME

The Objective of the game

The game seeks to improve the “cultural intelligence” of corporate employees by increasing awareness of their own culture and improving their understanding of others’ culture (valuing our differences, celebrating our commonalities), thus building better relationships, faster.


· Part of our Diversity Management training course (two days).

· A stand-along Diversity intervention (half day).

· Induction training.

· Can be used at events, end of year functions, team away days or conferences as a ‘get to know each other’ tool.

· Part of our Supervisory training programme.


· Gain awareness and knowledge of various SA cultures, language groups and religions, including Xhosa, Hindi, Muslim, Zulu, Sotho. English, Afrikaans, Jewish, Tswana and Rastafarian.

· Share personal beliefs and assumptions and learn about others’ points of view.

· Learn about personal positive and negative stereotypes one has of one’s own culture.

· Celebrate our commonalities - our dreams, wishes, hopes for South Africa and ourselves.

· Learn ways of “fitting in” to other South African significant cultural or religious functions and events.

· Relationship-building and improved co-operation through increased awareness.






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Gary Watkins

Gary Watkins

Managing Director


C: +27 (0)82 416 7712

T: +27 (0)10 035 4185 (Office)

F: +27 (0)86 689 7862

Website: www.workinfo.com
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